Shipping policy

Delivery Policy

Delivery Within South Africa

Revere Design Studio (Pty) Ltd (hereinafter referred to as "Revere") delivers to residential and business addresses in most urban areas within the Republic of South Africa.

Delivery to remote locations or areas regarded by our courier partners as high-risk, restricted or impractical may not be available. Should Revere be unable to deliver to your specified address, we will notify you via email, cancel the order and issue a full refund.

Who Delivers Your Order and Where Do We Deliver?

Revere uses recognised e-commerce courier services and courier partners to deliver orders throughout South Africa.

We aim to process orders on the same working day that they are received, subject to the order cut-off times set out below. Once your order has been processed and dispatched, you will receive an email containing your tracking information.

If you have any queries regarding your order or delivery, please contact us at sales@revere.co.za.

Courier companies do not deliver to P.O. Boxes or Post Office addresses. It is therefore the customer's responsibility to provide a complete and accurate physical delivery address when placing an order.

Please ensure that the following information is correctly provided where applicable:

  • Contact name
  • Cell phone number
  • Email address
  • Street number
  • Street name
  • Complex or apartment name
  • Unit number
  • City or town
  • Province
  • Postal code

Please note that Revere cannot refund an order that has been successfully delivered to an address incorrectly provided by the customer. It is the customer's sole responsibility to ensure that all delivery details are accurate at the time of placing an order.

If you realise that you have made an error with your delivery address, please contact us immediately at sales@revere.co.za. While we will do our best to assist, we cannot guarantee that an address can be changed once an order has been processed or dispatched.

International Shipping
International shipments are typically delivered within 2 to 3 weeks.

Please note that you may be charged import taxes and customs duties by the destination country. Revere guarantees delivery of your parcel but is not responsible for any customs taxes or duties imposed by your country. These charges are outside our control and vary by destination.

International delivery charges will be calculated at checkout based on your delivery address. Please ensure that your postal code is correct, as it determines the delivery charge.

Delivery Services, Timelines and Rates

The following delivery options and rates are offered by Revere:

Orders Over R1,200

Standard Delivery

  • Delivery time: 2–5 business days
  • Rate: FREE

Overnight Delivery – Not Currently Offered

  • Estimated delivery time: 1–2 business days
  • Rate: Calculated at checkout depending on location, when this service is available.

Orders Up to R1,200

Standard Delivery

  • Delivery time: 2–5 business days
  • Rate: R100 nationwide

Overnight Delivery – Not Currently Offered

  • Estimated delivery time: 2–3 business days
  • Rate: Calculated at checkout depending on location, when this service is available.

Business days do not include Saturdays, Sundays or South African public holidays.

Delivery timelines are calculated from the date on which an order is placed. For the purpose of calculating delivery timelines, orders placed before 14:00 South African time on a business day will have that day counted as Day 1.

For orders placed after 14:00, the following business day will be counted as Day 1. If an order is placed on a weekend or public holiday, the next business day will be regarded as Day 1.

As a general guide, orders will usually arrive:

  • Within approximately 2–3 working days after dispatch in Cape Town and surrounding suburbs;
  • Within approximately 3–4 working days after dispatch in other major metropolitan areas in South Africa; and
  • Within approximately 4–5 working days after dispatch in towns and areas further away from major metropolitan centres.

These delivery timelines are estimates provided for guidance only and do not constitute a guarantee or binding commitment by Revere. Delivery times may be affected by circumstances outside Revere's reasonable control.

Important Conditions of Delivery

Our courier partners generally deliver during normal working hours. Customers should therefore ensure that someone is available at the delivery address during working hours to receive the parcel.

If no one is available at your residential address during normal working hours, we recommend providing a work or business address where someone will be available to accept delivery.

Delivery may not be feasible, practical or available to certain locations, including but not limited to:

  • Remote areas;
  • Plots and farms;
  • Mines and power stations;
  • Embassies and government departments;
  • Areas identified by courier partners as hijacking hotspots or security risks; and
  • Any other location where delivery is considered unsafe, restricted or impractical.

In any of the above circumstances, or other circumstances that reasonably prevent delivery, Revere reserves the right to decline delivery. If we are unable to fulfil your order due to delivery restrictions, the order will be cancelled and a refund will be issued.

Transfer of Ownership and Responsibility

Ownership and responsibility for the products transfer to the customer once delivery has been completed at the address specified during the order process.

Revere will not be responsible for the loss, theft, damage or unauthorised use of products after successful delivery has taken place, except where otherwise required by applicable South African law.

Timelines for Dispatch

Orders placed before 14:00 on a business day are generally dispatched on the same day or the following business day, depending on courier collection schedules and order processing requirements.

Orders placed on or after 14:00 will generally be processed and dispatched on the following business day.

Orders placed on a Friday on or after 14:00 will generally be dispatched on the following Monday, provided that Monday is not a South African public holiday. If it is a public holiday, dispatch will generally take place on the next business day.

While Revere makes every reasonable effort to dispatch orders promptly, courier collection times may vary. It is therefore possible that an order placed before 14:00 may miss the courier collection for that day. In such circumstances, the order will be dispatched on the next available business day.

Orders Lost in Transit

Although uncommon, orders may occasionally be lost or misplaced while in the possession of a courier company.

If a courier confirms that an order has been lost in transit, Revere will arrange for a replacement order to be sent to the customer at no additional delivery cost, subject to product availability.

Where a replacement is not possible, Revere will arrange an appropriate refund.

Revere will communicate directly with the courier company regarding the lost parcel so that the customer is not required to resolve the matter with the courier independently.

General

Revere will make every reasonable effort to ensure that orders are processed, dispatched and delivered within the estimated timelines stated in this policy. However, delays may occasionally occur due to courier operations, weather conditions, public holidays, high order volumes, security concerns or other circumstances beyond Revere's reasonable control. Nothing in this Delivery Policy is intended to limit or exclude any rights or remedies available to customers under applicable South African consumer protection legislation.